Donald Chesnut

Chief Experience Officer

SapientNitro

As the global lead for SapientNitro’s Experience Design practice, Donald Chesnut applies customer-centered thinking to a wide-variety of business problems, from communications to commerce, spanning content, community and digital service design. His work requires leading a broad range of team members, including strategists, designers, information architects, content strategists, writers, developers and user researchers in the design and development of global customer experiences for clients such as Disney, HSBC and Target.

Chesnut leads the agency's Experience Innovation team, which is focused on defining strategies for future customer experiences, and the impact that emerging technology will in have in transforming businesses of all types including retail, financial services, and media. He also recently spent two years in London building the agency’s presence across Europe.

Speaking at: Storyscaping Across Physical and Digital Experiences